Your After Hours Care Solution

Anytime After Hours is partnering with a team of highly qualified and experienced registered nurses to answer patient calls for pediatric practices when closed, including nights, weekends, and holidays. Pediatric clinicians will rest easy knowing their patients are receiving safe and accurate care advice with every call, avoiding unnecessary and costly emergency room visits.

Provide a cutting-edge approach to triage when your office is closed.

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Why?

  • Enhance the ability to triage patients with video and routing to clinicians
  • Triage via phone and video
  • Option to route the patient to a provider from their practice, a partner of choice or scheduling a visit later
  • Anytime After Hours with Schmitt-Thompson Protocols

When?

  • Daytime via your nurse and the Anytime Pediatrics platform 
  • Evenings, Weekends, Holidays  

How?

When a child is sick, their parents can:

  • Request a virtual visit with Anytime Pediatrics

  • Call your pediatric practice to connect via phone to Anytime After Hours.

Connect with a nurse and:

  • Discuss their concerns over the phone

  • Be invited into a video visit

Be guided to the best place and time for care:

  • Routed to their clinician

  • Scheduled with their practice for a visit

  • Routed to their clinician’s on-call partner

  • Referred to an urgent care or ED

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Frequently Asked Questions

For additional questions, please contact us. We will get back to you as quickly as possible.

What training and background have the nurses completed?

All nurses have a minimum of five years ER experience along with telephone triage experience. 

What are their Emergency Department referral rates?

5% of calls have the disposition Go to ED Now, compared to the national call center average of 14%.

What types of practices and specialties can use Anytime Pediatrics?

Anytime Pediatrics works with individual pediatricians, pediatric group practices, pediatric clinically integrated networks, pediatric urgent cares, and children’s hospitals. Imagine a network of pediatric care centered around the medical home.

Is Anytime Pediatrics HIPAA compliant and encrypted?

Yes. Our solution is securely encrypted and all information is protected and shared in accordance with HIPAA compliance standards.

What is the call workflow and how are times of high volume handled?

We dynamically add coverage to high volume call times. Patient calls go directly to a nurse and if there isn’t a nurse available at the time, the caller will leave a voicemail for the nurse to return their call. 13% of our calls go to voicemail during times of high call volume; however, we do not roll calls to the MDs.

How does Anytime After Hours work with my Answering Service?

No answering service is needed – we cover this as well.

Will I have access to tech support over the long term?

Yes, we are here to support the technology solution and should you run into issues, we want to help. You will have options based on how much support you need.

What if I have limited time or resources to staff a telemedicine program?

Anytime Pediatrics gives you complete control and options on how you want to provide telemedicine. You choose the hours, how to schedule, and what types of visits you’ll provide via telemedicine. Our solution also allows you to partner with other pediatric practices, urgent cares and/or children’s hospitals to help provide patient care.